Privacy Policy

Deep Wave Cleaning Solutions LLC
Effective date: October 20, 2025

1) Who we are

Deep Wave Cleaning Solutions LLC (“Deep Wave,” “we,” “us,” or “our”) operates https://www.deepwavecleaningsolutions.com and provides professional carpet-cleaning services.

2) Information we collect

• Personal info: name, phone number, email, service address, service details, and messages you send us.

• Device/usage info: IP address, browser, pages viewed, cookies/analytics.
  We collect this when you submit a form, call/text us, book a service, or use our site.

3) How we use information

• Schedule, confirm, and remind you about appointments.

• Send quotes, invoices, service updates, and support replies.

• Request feedback and offer occasional promotions.

• Improve our website and services, detect/prevent fraud, and comply with law.

4) SMS texting & consent (A2P)

By providing your mobile number through our website, booking/quote form, or by texting our business line, you consent to receive SMS from Deep Wave Cleaning Solutions LLC.
Message types: appointment confirmations and reminders, rescheduling notices, service updates, follow-ups, and occasional promotions.
Message frequency: varies by interaction.
Opt-out: reply STOP to any message to unsubscribe. Reply HELP for help.
Rates: message and data rates may apply.
Sharing: we do not sell or rent mobile numbers. We share data only with service providers that help us deliver messaging, scheduling, or payments, under confidentiality obligations.

Example of website consent text (place next to your checkbox):
“I agree to receive appointment updates and promotional text messages from Deep Wave Cleaning Solutions LLC. Message and data rates may apply. Reply STOP to opt out.”

5) Cookies & analytics

We use cookies and similar technologies to operate and improve the site. You can manage cookies in your browser settings; some features may not work without them.

6) Data security

We use reasonable administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure.

7) Data retention

We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

8) Your choices & rights

You may request access, correction, or deletion of your information, or withdraw consent to marketing at any time (unsubscribe via STOP or contact us).

9) Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

10) Third-party links

Our site may link to other websites. We are not responsible for their content or privacy practices.

11) International users

If you access our services from outside the United States, you understand your information may be processed in the U.S.

12) Changes to this policy

We may update this policy. We’ll post the new effective date at the top of this page.

13) Contact us

Deep Wave Cleaning Solutions LLC
Cane Bay, Summerville, SC
(843) 376-6227
support@deepwavecleaningsolutions.com